Privacy Policy

7th March 2022

Our contact details

Climbing High Tree Care Ltd

55 Rivermead Road, Oxford, OX4 4UE


[email protected]

The type of personal information we collect

We currently collect and process the following information: name, address, telephone number, email, online identifiers, any information voluntarily presented to us via contact forms and or on feedback forms.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you to enable us to give accurate and satisfactory service.

We also receive personal information indirectly, from third parties such as landlords and/or an external agency.

This information is usually obtained by our secure website, telephone or email.

We use the information that you have given us in order to give an accurate and satisfactory service.

There may be times when we need to share your data

There are times when we need to seek permission to complete works or we may need assistance from another company to complete the works such as your Local Authority, SSE, other trades companies. We would always seek permission before sharing any of your data.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via email.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored electronically.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Climbing High Tree Care Ltd.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website:

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